Legal
Refund Policy
How refunds work for textbee paid plans, and how to ask for one.
Last updated
The short version
A plain-language overview. The full text below is what applies.
7 days on monthly plans
Ask within 7 days of purchase for a full refund.
14 days on yearly plans
Ask within 14 days of purchase for a full refund.
Outages count
A major service failure can qualify for a refund at any time.
No refunds for abuse
Accounts closed for spam, scams or other prohibited use get no refund.
On this page
Subscription services
textbee offers free and paid plans. Refunds for paid plans work as follows.
Free tier
The free tier costs nothing, so there is nothing to refund. You can move to the free tier at any time.
Monthly subscriptions
Monthly plans have a 7-day money-back guarantee from the date of purchase. If you are not satisfied, ask for a full refund within this period. After 7 days, we do not refund the current billing cycle.
Annual subscriptions
Annual plans have a 14-day money-back guarantee from the date of purchase. If you are not satisfied, ask for a full refund within this period. After 14 days, we may refund the unused part of your subscription at our discretion.
Future usage-based billing
For the usage-based billing options we plan to offer:
- Unused credits may be eligible for a refund within 30 days of purchase.
- Credits that you have used are not eligible for a refund.
- Fees for custom implementation or integration help are not refundable once the work has started.
How to request a refund
Email [email protected] with:
- Your account email address
- The date of purchase
- The reason for the refund
- The order or transaction ID, if you have it
We process refund requests within 5-7 business days and tell you the result.
Exceptions
We may refuse a refund in these cases:
- A breach of our Terms of Service
- Fraudulent or abusive use of the service
- Requests made after the refund period
- Services that were fully delivered or used
Accounts closed under the prohibited use rules of the Terms of Service get no refund.
Service interruption or failure
If the service has a significant interruption or fails to provide what you paid for, you may qualify for a refund outside the periods above. This includes:
- Platform outages longer than 24 hours
- Failure to deliver core SMS gateway features
- Significant loss of service that stops normal business operations
Contact support with details of the problem. We assess each case on its own. Depending on how long and how serious the problem was, we may offer service credits or a partial refund.
Refund methods
We refund to the payment method you used for the purchase. Processing times depend on your payment provider.
Changes to this policy
We may update this policy. The date at the top shows the latest version. If a change is significant, we tell you by email or in the dashboard before it applies.
Contact us
For questions about this policy, email [email protected].