Terms of Service

These Terms of Service (“terms”) are an agreement between you and Nuver Labs, the studio that builds and runs textbee (“textbee”, “we”, “us”). They cover your use of textbee.dev, the dashboard at app.textbee.dev, the textbee API, the textbee Android app, and the SDKs, integrations and tools we provide for the hosted service (together, the “service”).

You accept these terms when you create an account or use the service. If you use the service for a company or another organization, you confirm that you can accept these terms for it. In that case, “you” also means that organization.

Our Privacy Policy and Refund Policy are part of these terms. If you do not agree with these terms, do not use the service.

To use the service:

• You are at least 18 years old, or the age of majority where you live if that is higher.
• You give us accurate account information and keep it current.
• The law does not prohibit you from using the service, and we have not closed an account of yours before for breaking these terms.

textbee turns an Android phone that you control into an SMS gateway. The textbee app on your phone sends and receives text messages through the phone's SIM card and your mobile carrier. Our servers pass messages between your phone and your apps through the API, the dashboard and webhooks.

We are not a mobile carrier. We do not own the numbers you send from, and we do not control delivery. Whether a message arrives, and how fast, depends on your phone, its connection, its battery and app settings, your carrier and the recipient's carrier.

We improve textbee all the time, so we can add, change or remove features. If we remove an important feature of a paid plan, we tell you in advance where we reasonably can. Features marked beta or preview can change or stop at any time.

• Keep your password and API keys secret. Anyone with one of your API keys can send messages from your devices.
• You are responsible for all activity under your account and your API keys, including activity by people you give access to.
• If you think someone used your account or a key without permission, revoke the key in the dashboard and tell us at support@textbee.dev.
• Do not create extra accounts to get around plan limits, a suspension or a ban.

You must own the phones you connect to textbee, or have permission to use them and their SIM cards to send messages.

• You pay all charges from your carrier, including message, data and roaming fees. A textbee plan does not include carrier charges.
• You follow your carrier's terms. Some carriers limit automated or bulk sending, and a carrier can block or suspend a SIM that breaks its rules. We are not responsible for what a carrier does to your SIM or number.
• You give the textbee app the Android permissions it needs and keep it running. If the app cannot run, messages wait or fail.

Use textbee only for lawful messages that the recipient expects. For every message you send through the service:

• Have the recipient's permission (consent) where the law requires it, and keep a record of it. Promotional messages always need consent.
• Make clear who is sending, unless the recipient already knows.
• Stop messaging a person as soon as they ask, for example when they reply STOP. textbee does not track opt-outs for you, so keep your own list.
• Follow the laws and rules that apply where you and your recipients are, including rules on consent, sender identity, content, sending hours and data protection.
• Keep the content honest and not misleading.

You are responsible for the messages you send and the contact lists you use. This includes messages that your own app, an integration or an AI agent sends for you.

Scams and fraud

• Phishing (also called smishing): messages that try to get passwords, one-time codes, card numbers, bank details or other personal information.
• Fake delivery, bank, tax, government, prize, job, investment, crypto, loan or romance messages, and any other message meant to trick people.
• Pretending to be a person, company, brand or public authority, or hiding who you are to mislead the recipient.
• Collecting money, fees or deposits under false pretenses.

Spam

• Unsolicited bulk or promotional messages.
• Messaging numbers that you bought, rented, scraped, generated or guessed, or numbers that someone else collected without consent.
• Messaging people after they opt out.
• Spreading messages across many phones, SIM cards or accounts to get around carrier filters or our limits.

Illegal and harmful content

• Content or offers that are illegal where you or the recipient are, such as illegal drugs, weapons, counterfeit goods, unlicensed gambling or stolen data.
• Any content that sexualizes minors. We report it to the authorities.
• Harassment, threats, stalking, extortion, hate speech, or messages that encourage violence.
• Debt collection that uses threats, abuse or false claims.
• Links to malware, or links that hide their destination to deceive the recipient.

Abuse of the service

• Accessing accounts, devices or data that are not yours.
• Attacking, overloading or probing the service, or testing its security without our written permission.
• Getting around plan limits, quotas, rate limits, bans or other controls.
• Using phones or SIM cards that you do not own and are not allowed to use.
• Running a SIM box or grey route: passing other businesses' message traffic through SIM cards to avoid carrier fees, where the law prohibits it.
• Helping anyone else do any of the above, including your own customers when you build a product on textbee.

We protect recipients, carriers and other textbee users. If we find or reasonably suspect a breach of the prohibited use rules, we act at once and without notice. We will:

• Close your account and block it from sending.
• Disable your API keys and devices.
• Cancel your subscription. We do not refund the current billing period or any earlier one.

We may also:

• Stop queued and scheduled messages.
• Ban you from opening new accounts.
• Keep records of the account and its activity, and share them with carriers, the people affected and law enforcement.
• Report illegal activity to the authorities and help with their investigations.

For other breaches of these terms, we may first warn you, limit features or suspend the account until you fix the problem.

How we find abuse

We use automated checks and human review. We look at account activity, sending patterns and message details such as volume, recipients and delivery results. When we investigate possible abuse, we may also read the content of the messages involved. Reports from recipients and carriers also start a review. The Privacy Policy explains this.

Report abuse

Did you get an unwanted or suspicious text that you think came through textbee? Email support@textbee.dev with the number that texted you, the date and time, and the message. We review every report.

Appeals

If you think we closed your account by mistake, email support@textbee.dev within 30 days. We review the case and reply. Our decision after that review is final.

• The free plan has the limits shown on the pricing page. We can change free plan limits at any time.
• Paid plans are subscriptions, billed monthly or yearly in advance. They renew automatically until you cancel.
• Our payment partner Polar processes payments and adds taxes where they apply. We never see or store your full card number.
• You can cancel at any time from the billing page in the dashboard, which opens Polar's customer portal. Your plan stays active until the end of the period you paid for, and then your account moves to the free plan.
• Sent and received messages both count toward your allowance. Allowances reset at the start of each billing period, and unused messages do not carry over.
• If a payment fails, we email you. If it stays unpaid, the subscription ends and your account moves to the free plan.
• We may change prices. We tell you by email before a new price applies to your subscription.
• Refunds follow our Refund Policy.

You keep all rights to the messages, contacts and other data that you put into textbee (“your content”). You allow us to store, process and send your content as needed to run, protect, support and improve the service, as the Privacy Policy describes. We do not claim ownership of your content.

You confirm that you have the right to use your content and the phone numbers in it, and that your content does not break these terms or the law.

If you send us ideas or feedback, we can use them to improve textbee without any obligation to you.

The textbee source code is open source under the MIT license and is available on GitHub. The MIT license governs your use of the code. These terms govern your use of the hosted service.

If you host textbee yourself, these terms do not apply to your instance, and you are responsible for how it is used.

The MIT license covers the code, not the textbee name or logo. Do not use them in a way that suggests we run or endorse your product.

We work to keep the service fast and available. Unless we agree to a service level in writing, we do not promise that the service is always available or free of errors. Maintenance and outages can happen. You can follow live status on our status page.

For help, email support@textbee.dev.

We provide the service “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

SMS does not guarantee delivery. Do not use textbee as the only way to send emergency, medical or other life-critical messages.

To the extent the law allows:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.
• We are not liable for carrier charges, carrier blocks, lost or late messages, or the content of the messages you send.
• Our total liability for all claims about the service is limited to the amount you paid us for the service in the 12 months before the event that caused the claim.

Some places do not allow these limits. There, they apply as far as the law allows.

You agree to defend us and to cover our losses (indemnify us) against claims, fines and costs, including reasonable legal fees, that come from your messages, your content, your use of the service, or your breach of these terms or the law.

You can stop using textbee at any time. Cancel any paid plan, then delete your account from your account settings in the dashboard.

We can close your account for a breach of these terms, as Enforcement and termination describes. We can also stop offering the hosted service. If we do, we tell you in advance where we reasonably can, so you have time to export your data or move to a self-hosted instance.

Sections that by their nature should last after the agreement ends stay in effect. These include your content rights, the disclaimers, the limitation of liability, the indemnity and any payment you owe.

We may update these terms. The date at the top shows the latest version. If a change is significant, we tell you by email or in the dashboard before it applies. If you keep using the service after that, you accept the new terms. If you do not agree, stop using the service and close your account.

• These terms, the Privacy Policy and the Refund Policy are the full agreement between you and us about the service.
• If a court finds part of these terms unenforceable, the rest stays in effect.
• If we wait to enforce a right, we do not lose it.
• You cannot transfer these terms to someone else without our consent. We can transfer them as part of a merger, acquisition or sale of the service.
• If you have a dispute with us, contact us first and give us 30 days to resolve it. Most issues are solved quickly by email.

Questions about these terms, and abuse reports, go to support@textbee.dev. For an abuse report, put “Abuse report” in the subject line.