Reconnecting an old device

Reconnecting uses the same flow as registering a device. The only difference: you use your existing device ID from the dashboard (and your API key or a new QR code).

You may need to reconnect if the device shows Disconnected or Inactive in the dashboard, or after reinstalling the app or resetting your phone.

Option 1: Device ID + API key

1. Go to app.textbee.dev/dashboard, open Devices and copy your device’s Device ID. Get your API key from the dashboard (Get started / Generate an API key) if needed.
2. Open the mobile app (first screen). Enter the device ID in the device ID field and your API key in the API key field.
3. Tap Register or Update.
4. Check the dashboard; the device should show as Active.

Option 2: Device ID + scan QR

1. In the dashboard, open Devices and copy your device’s Device ID.
2. Open the mobile app (first screen). Enter the device ID in the device ID field, then tap the scan icon.
3. In the dashboard, click Get started or Generate an API key so a new QR code is shown.
4. Scan that QR code with the app. The device reconnects.

Troubleshooting

• Still disconnected — Check internet, restart the app, confirm SMS permission, update the app.
• "Device limit reached" — Free = 1 device, Pro = 5, Custom = unlimited. Remove unused devices or upgrade.
• Can’t find device — Confirm you’re on the right account. If it was removed, register again as in Registering a device.

Next steps

• Send SMS
• Webhooks

FAQ | Contact support